Returns & Exchanges

At OUKITEL, we stand behind the durability of our devices and offer a 30-day money-back guarantee to ensure you are fully satisfied with your purchase. If your rugged phone or power station doesn't meet your expectations, our streamlined return process is designed to get you a solution quickly.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the device in its original OUKITEL packaging, ensuring all accessories, manuals, and chargers are included to qualify for a full refund.

• 3.
  Ship to Service Center

  Affix the provided shipping label or use a trackable shipping service to send the item back to our designated inspection facility.

• 4.
  Inspection and Refund

  Once our technicians verify the item's condition, your refund or exchange will be processed within 5-7 business days to your original payment method.